1–2 days
Orders are usually processed and shipped within 1–2 business days
UPS / FedEx
For all orders except gate operators and oversized items
Over $200
Freight orders and orders over $200 require a signature
15 days
To report damaged, missing or lost items
Processing
- Orders are usually processed and shipped within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Carriers
- All orders are shipped via UPS/FedEx except for gate operators and oversized items.
- Expedited shipping is not guaranteed by UPS/FedEx and we do not refund shipping charges for deliveries delayed by UPS/FedEx.
Freight and gate delivery
- Shipping charges on freight orders must be calculated after checkout. You can contact us by phone or email if you’d like a quote prior to placing your order. We will contact you by phone or email to get your approval of the shipping charges prior to shipping your order.
- Freight orders and orders over $200 require a signature for delivery.
Gate shipping includes transporting the gate from our warehouse to the delivery address. It does not include lift gate service or unloading. Please be prepared to unload the gate using either a forklift with a boom or at least 2 strong people.
Damaged, missing or lost items
- Inspect your order within 72 hours of receipt. Notify Gate Depot immediately if your order is damaged. If we are not notified within 15 days of shipment delivery, Gate Depot will not replace the damaged part.
- Some orders are shipped from multiple locations. Please review the packing slip for shipment contents. If an item appears on the packing slip but is missing from your shipment, first verify the package(s) is empty. Notify Gate Depot immediately if your order is incomplete. If we are not notified within 15 days of shipment delivery, Gate Depot will not replace the missing part.
- Items lost in shipping cannot be claimed after 15 days.